Citrus — Built for UK Garages, MOT Centres & Mechanics

Stop losing customers between MOTs.

Citrus catches every call, sends MOT and service reminders automatically, chases late invoices, and brings old customers back to your garage — so you book more jobs without doing more admin.

// THE HARD TRUTH
30%of customers
Most independent garages lose roughly 1 in 3 customers every year — not because of bad work, but because nobody reminded them their MOT or service was due.
SOURCE / UK INDEPENDENT GARAGE BENCHMARKING DATA
Built for UK garages // Setup in 10 days // No long-term contracts // Works with your existing software
£42k
Average annual revenue lost to MOT and service customers who weren't reminded.
78%
Of customers book the first garage to ring them back when their car breaks down.
47 days
How long the average garage invoice sits unpaid without chasing.

The work side is sorted. The business side is leaking money.

Every garage we audit is losing money in the same three places. Not because the workshop isn't busy — because nothing is being done to bring customers back, catch every call, or chase the invoices that go unpaid.

01
// FORGOTTEN CUSTOMERS

Last year's MOTs never come back.

Hundreds of customers had their MOT or service with you last year. This year, no one reminded them. They go to whichever garage happens to be on a leaflet, near the test centre, or first on Google. You did the work — someone else gets the repeat business.

// ANNUAL COST
~£42,000
02
// MISSED CALLS

The phone rings while you're under a bonnet.

You can't drop the spanner. The caller doesn't leave a voicemail — they ring the next garage on Google. By the time you check the missed call list at 6pm, that breakdown, brake job, or clutch replacement has gone elsewhere.

// LOST CALLS WEEKLY
15–25 calls
03
// CASH FLOW

Trade accounts and invoices sit unpaid.

You finish the job, hand over the keys, send the invoice. Then you wait. Trade customers stretch you 60 days. Private customers forget. You're chasing payments by text on a Sunday — and last year's customers never hear from you again unless something breaks.

// AVG DAYS TO PAY
47 days
/ 30 MIN AUDIT / NO PITCH

See exactly where your garage is leaking money.

We'll audit your missed calls, your MOT reminder system (or lack of), and your customer database — and show you the exact cost of doing nothing. Straight talk only.

Book Free Audit →
// 30 MIN // NO OBLIGATION // PHONE OR ZOOM
SOLUTION / 03 SYSTEMS

We plug the leaks. No tech headaches.

Citrus is a done-for-you system built for UK garages. We install it, set it up, and run it. You stay in the workshop — we handle the office side.

// SYSTEM.01

Bring customers back automatically

Every customer gets an MOT reminder 30 days before it's due, service reminders at the right interval, and seasonal nudges (tyres, air-con, winter checks). Set it once — runs forever.

// SYSTEM.02

Catch every call

Missed calls get an instant text-back asking what the job is. Web chat catches enquiries while you're under a bonnet. Every Facebook, WhatsApp, and Google message lands in one inbox — nothing slips through.

// SYSTEM.03

Quote, photo-update, and get paid

Send photo estimates of worn brakes or clutches from your phone. Take card payments and deposits online. Late invoices get chased automatically — no more awkward Sunday text messages.

WHAT'S INCLUDED / 12 TOOLS

Everything you need, in one place.

Citrus runs on enterprise-grade software that would take weeks to set up and months to master on your own. We handle the build, run it for you, and keep it working — so all you do is enjoy the results.

Unified Inbox

SMS, email, web chat, Facebook, Instagram, Google, and WhatsApp — every message in one place.

Smart CRM

Every customer, lead, and job tracked automatically — no spreadsheets, no sticky notes.

Pipeline Tracking

See every enquiry move from first call to paid invoice at a glance.

Online Booking

Customers book themselves 24/7 around your availability — no back-and-forth texts.

Quotes & Invoices

Send branded quotes and invoices from your phone in under two minutes.

Online Payments

Take card payments, deposits on big jobs, and recurring billing — straight to your account.

Automated Follow-Ups

Email and text sequences that nurture every lead until they book — even while you sleep.

Review Automation

Auto-collect Google, Trustpilot, and industry reviews after every customer — without lifting a finger.

Marketing Campaigns

Email and SMS broadcasts to your whole customer list with a few taps.

AI Tools

Smart chatbots, auto-replies, and AI-powered customer support trained on your business.

Reporting Dashboards

Real-time numbers on leads, jobs, revenue, and reviews — no more guessing.

Mobile App

Run your entire business from your phone — reply to customers, send quotes, see your dashboard.

PRICING / 03 PLANS

Three plans. One job: more bookings.

Pick the plan that fits your business — from one-man band to multi-van operation. All plans are rolling monthly with no long-term contracts.

// THE BASICS
Orange
£199 /mo
+ £199 ONE-OFF SETUP · CANCEL ANYTIME
  • Missed a call while under a bonnet? We text the customer back within 60 seconds so they don't ring the next garage
  • One simple inbox for every message — texts, web chat, Facebook, Instagram, Google, and WhatsApp in one place
  • Automatic MOT reminders sent 30 days before every customer's MOT is due — pull back lost annual customers
  • Automatic Google review requests sent after every job — your stars grow on autopilot
  • Monthly report showing how many calls came in, how many MOTs and services you booked, and how many reviews you got
  • Email and chat support whenever you need a hand
Get Orange
// THE FULL OPERATION
Lime
£699 /mo
+ £399 ONE-OFF SETUP · CANCEL ANYTIME
  • Everything in Lemon
  • A proper multi-page website designed and built for you — branded, fast, mobile-friendly, with all your services and contact details
  • A smart AI assistant on your website that answers customer questions about your services and prices 24/7, and books MOTs and services while you sleep
  • A customer referral programme — your best customers get rewarded automatically for sending friends and family your way
  • After-hours auto-responder that catches every evening and weekend enquiry and books them in for the morning
  • We run your Google Ads for you so you show up when local people search "MOT near me", "garage near me", or specific repairs (ad spend separate)
  • We run your Facebook and Instagram Ads for you to bring in new customers (ad spend separate)
  • Automatic review collection across Google, Trustpilot, and Trustist as well as social pages
  • Fleet customer pipeline — manage trade accounts, group invoicing, and scheduled fleet servicing in one place
  • A dedicated account manager — one person who knows your garage and replies the same day
  • Quarterly business review with a clear 90-day growth plan
  • All your text and email sending costs included (fair use)
Get Lime

// ALL PLANS LIVE IN 10 DAYS · 30-DAY ROLLING · NO LONG-TERM CONTRACT

EXTRAS / OPTIONAL

Add what you need. Skip what you don't.

Bolt on extras to any plan. Pay only for what you use, cancel anytime.

Full website design
A proper multi-page site for your business — branded, fast, mobile-friendly
£1,497 once
Landing page build
A simple one-page site that captures leads
£497 once
Google Ads management
We run your Google Ads — ad spend separate
£497 /mo
Facebook & Instagram Ads
We run your social ads — ad spend separate
£497 /mo
Social media content
12 branded posts a month — workshop shots, service tips, customer cars
£347 /mo
Service landing page
Dedicated page for clutches, brakes, EV servicing, classics, etc.
£297 once
AI chatbot for website
Answers customer questions on your site 24/7
£147 /mo
After-hours text responder
Catches evening and weekend enquiries automatically
£97 /mo
Customer referral programme
Reward your best customers for sending mates
£247 /mo
Video testimonial collection
Customers send quick clips after jobs
£297 + £97 /mo
WhatsApp Business setup
Two-way customer messages in your main inbox
£197 + £97 /mo
AI voice receptionist
AI answers overflow calls and books MOT/service appointments
£397 /mo
/ STOP LOSING CUSTOMERS

Every month you wait is another batch of MOT customers gone.

Most garages recoup their first 60 days of Citrus fees from pulled-back MOT and service customers alone. Let's work out what yours could bring in.

Book Free Audit →
// 30 MIN // NO OBLIGATION // PHONE OR ZOOM
PROCESS / 04 STEPS

From audit to autopilot in under 10 days.

No long onboarding. No marathon meetings. We get it live fast so you see the results.

STEP.01

Free audit

30-minute call. We map where you're losing customers and which plan fits. No pitch, no pressure.

STEP.02

Setup

We build everything, integrate your phone, calendar, and contacts. You approve before anything goes live.

STEP.03

Go live

Within 10 days, every missed call, web enquiry, and quote follow-up is being handled automatically — under your brand.

STEP.04

Grow

Monthly reporting, optimisation, and strategy. We refine as the data comes in. You stay on the tools.

FAQ / STRAIGHT ANSWERS

What garage owners actually ask us.

I'm a small independent garage. Is this overkill for me?+
No — Orange is built exactly for small independents. The whole point is that you can be under a bonnet, at the parts counter, or out on a callout and every call still gets answered. Most small garages get the biggest lift because no one's picking up the admin slack.
Do I need to be techy?+
No. We set everything up for you. You get a quick walkthrough on your phone — text replies and quote sends work like normal WhatsApp messages. If you can use WhatsApp, you can use this.
What if I already use Autowork Online, GarageHive, or MAM?+
Citrus works alongside the major UK garage software. We handle the customer-facing side — reminders, calls, quotes, payments, reviews. Your job management software keeps doing the parts, labour, and diagnostics side. The two complement each other.
How do the MOT reminders work?+
We pull your customer database into Citrus, link each customer to their MOT due date, and send a friendly text 30 days before it's due asking if they want to book in. Most garages pull back 15-25% of customers they would have lost otherwise — often in the first month.
Am I tied into a long contract?+
No. All plans — Orange, Lemon, and Lime — are rolling monthly. Cancel any time with 30 days' notice. We earn your business every month, not on day one.
How long until I see results?+
The missed-call text-back catches customers from day one — most garages book their first recovered job in the first week. The MOT and service reminders typically start pulling back customers within 14-30 days as the next batch of due dates hits.
Does this work for MOT centres, repair garages, and specialists?+
Yes — Citrus is built for any UK garage: independent MOT centres, general repair garages, specialists (Audi, BMW, performance, classic, EV), bodyshops, and fleet workshops. The system adapts to your services and customer mix.
Is it really worth £399/month?+
A handful of reactivated MOT customers covers a month of Lemon. Most garages recoup their fees from pulled-back MOT and service customers in 30-60 days. If you bring back five customers a month who would have gone elsewhere, you're winning by a wide margin.
BOOKING / FREE AUDIT

Pick a slot that works for you.

Choose any open time below. Instant confirmation, calendar invite, and call link sent straight to your phone.

// 30 MIN / NO PITCH

A straight 30-minute conversation. No fluff.

01
Where you're losing customers. We'll work out exactly how many MOTs, services, and missed calls are slipping away from your garage right now.
02
What's already working. We don't touch what's working. We just plug what's leaking.
03
If Citrus is the right fit. And if so, which plan — Orange, Lemon, or Lime — makes sense for where you're at.
// HAVE READY
  • Rough number of monthly enquiries
  • Your website or Google listing
  • What's frustrating you most right now
// NOT A SALES CALL
  • No hard pitch
  • No 60-minute slide deck
  • No waste of your time